PostEurop is the trade association that represents postal operators from every EU and EEA Member State entrusted with the provision of the universal postal service. In many EU/EEA countries the universal service obligations (USO) have been adjusted over the last decade, e.g. changes in delivery frequency and time. These changes have in practice been deemed compatible with the existing Postal Services Directive (PSD). Going forward, the Directive must provide the flexibility needed to allow for further adjustments to ensure that universal services are economically sustainable and based on national circumstances and user needs.

Postal operators contribute to economic growth throughout the EU. They promote social inclusion by connecting different regions, consumers and producers, institutions and citizens. Postal operators are trusted across Europe and are an essential factor for the EU economy – from rural areas through to suburban and urban areas.

For more than a decade, letter mail volumes have been decreasing and parcel/small packets volumes have been growing fast, essentially due to digitalization and the development of e-commerce. The COVID-19 crisis confirms and amplifies both trends in what we believe to be an irreversible way.