Available From July

Not at home, no extra trips for collection and still a secure drop-off solution: for these reasons, Austrian Post carried out the first tests of In-Home Delivery in 2021. The interest was enormous with more than 2,000 registrations within a very short time. Austrian Post is now taking the next step together with technology partner Nuki and is launching In-Home Delivery as a regular service. In the first step, Austrian Post will activate 200 users from the registrations received. Anyone who does not yet have a Nuki Smart Lock will be provided with one free of charge. In the coming months, additional users will be continuously activated for In-Home Delivery.

“Austrian Post and Nuki’s In-Home Delivery is an absolute market innovation that has never made it past the pilot phase in Europe. We are taking a chance on this innovation and are now offering In-Home Delivery as a standard service for the first time. Austrian Post can now deliver parcels safely and reliably to the recipient’s own four walls,” explains Peter Umundum, Member of the Management Board, Parcels & Logistics at Austrian Post.

“At Nuki, we see ourselves as pioneers in what we do: making electronic door locks a matter of course and thus making everyday life easier for millions of people in Europe and beyond. We are very pleased that Nuki’s innovative technology is now enabling Austrians to have items delivered to their front room by Austrian Post for the first time in regular operation. The new technical implementation and scalability will make everyday life easier for thousands of Austrian households in the long term,” says Martin Pansy, founder and CEO, Nuki Home Solutions.

House or flat doors will be fitted with a Nuki Smart Lock for In-Home Delivery. Households that already have a Nuki Smart Lock can continue to use it directly, while Austrian Post provides all other of the 200 users with a Smart Lock free of charge.

Users now authorise Austrian Post via the Nuki app as a delivery partner to open the front door of their house or flat. The door is then opened by the delivery staff using their mobile device and a separate doormat in the hallway marks the place where the parcel is to be left. The delivery staff then leave the house or flat again and lock the door.

As a first step, Austrian Post is now activating 200 users from all registrations received. The requirements are a minimum age of 18 years, a delivery address in Austria and compatibility of the door lock with the Nuki Smart Lock. Registration is now open. After the start of these 200 users, Austrian Post will continuously activate additional users for In-Home Delivery over the next few months. If users do not yet have a Nuki Smart Lock, they will have to pay a one-off fee of 289 euros for the hardware. The receiving option for anteroom delivery is always free of charge.

As In-Home Delivery is only offered by Austrian Post, the company is giving these 200 users a voucher for an annual AllesPost subscription. Recipients can then receive all parcels by post directly in the front room, regardless of the transport service commissioned by the online shop.

Further information and registration options are available at: post.at/vorzimmer-zustellung

As part of the In-Home Delivery service, Austrian Post is also offering to expand its pick-up service to include a desired location in your own front room. Users can label their parcels with return labels or parcel stamps and instruct Austrian Post to collect them. The Nuki Smart Lock allows Austrian Post employees to open the front door and collect up to five pre-franked parcels directly from the front room. The parcels must be placed on the special doormat so that the delivery staff know which items to collect. The 200 users will receive two vouchers to try out this service free of charge.

This project was funded by the Federal Ministry for Climate Action, Environment, Energy, Mobility, Innovation and Technology (BMK) and implemented by Schieneninfrastruktur-Dienstleistungsgesellschaft mbH (SCHIG mbH) as part of the logistics funding programme.

Source: Austrian Post