In response to the ERGP Report on Key Consumer Issues (ERGP PL I (20) 8), which is currently under public consultation, PostEurop would like to take the opportunity to react on its important aspects.

First, we would like to welcome ERGP’s presentation of the market developments, which gives a good overview of the current context and challenges for postal operators. We appreciate that the ERGP underlines the fierce competition on the parcel market. It is also true that consumers are more and more demanding on their delivery experience when ordering online. This is why postal operators are developing innovative services to meet end-user expectations, for example with new options regarding the time and place of delivery. Even though end-users of e-retailers basically are not in a contractual relationship with us, we adapted our offers to satisfy their demands as they are at the heart of our service.