Innovation in the postal sector is evolving fast — and it’s not just about technology.
From AI-powered customer support and robotic sorting to sustainable fleet transformation and inclusive digital services, this year’s entries reflect how postal operators across Europe are turning bold ideas into real-world impact.
Since its creation, more than 45 postal operators have submitted over 100 innovative projects, contributing meaningfully to the exchange of best practices across the sector. The Innovation Award continues to highlight emerging innovation trends among PostEurop Members.
For the 9th edition of the Innovation Award, PostEurop received a notably high number of entries from 18 different postal operators. This third edition of the Innovation Booklet presents these projects and proof-of-concepts, offering a closer look at their tangible benefits and real-world impact. The wide variety of initiatives demonstrates the postal sector’s ongoing leadership in innovation—from ideation to the development of new products and services—often shaped through open and collaborative approaches.
In today’s fast-evolving environment, trends such as generative artificial intelligence, automation, robotics, and other advanced technologies remain key drivers of transformation across the industry.
This brochure offers a detailed overview of the entries submitted for the PostEurop Innovation Award. We invite you to explore and discover the innovative projects our Members are developing to shape the future of the postal industry.
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