This section contains information (incl. Q&As, information, links to key data with regular updates) to help postal operators deal with the COVID-19 pandemic.

Latest news

Regulatory and governance

EU briefing (external report on what's happening in Europe)

Regulatory changes

  1. 17/08/2021   State aid: Commission approves €1b Cypriot scheme to support enterprises and self-employed individuals in context of coronavirus outbreak
  2. 10/08/2021   State aid: Commission approves €550m German support to compensate Deutsche Bahn for damages suffered by its subsidiary DB Fernverkehr due to the coronavirus outbreak
  3. 30/07/2021   State aid: Commission approves German measures worth over €2.5 billion to support rail freight and passenger operators affected by the coronavirus outbreak
  4. 23/07/2021   State aid: Commission simplifies rules for aid combined with EU support and introduces new possibilities to implement aid measures supporting the twin transition and the recovery from coronavirus pandemic
  5. 10/05/2021   State aid: Commission approves €1.9b Czech scheme to support companies in context of coronavirus outbreak

Governments and stakeholder policies

Best practice information and advice


  1. France: Groupe La Poste "Adoptons les bons gestes pour se protéger" poster
  2. Greece: Hellenic Post ELTA "Precautions against Covid-19" updated poster
  3. Greece: Hellenic Post ELTA "Precautions against Covid-19" poster
  4. Ireland: An Post "Wash your hands" poster
  5. Ireland: An Post "Cough and sneezes" poster
  6. Ireland: Public Health Advice poster
  7. Italy: Actions taken to combat the spread of COVID-19
  8. Turkey: Turkish Ministry of Health poster

Social distancing

  1. Denmark: Delivery without physical contact infographic
  2. France: Groupe La Poste infosheets
  3. Georgia: Georgian Post delivery information video
  4. Greece: Greek government's poster #menoumespiti (we stay at home) 
  5. Greece: Greek government's logo (we stay safe) as of 28/4 
  6. Italy: Actions taken to combat the spread of COVID-19
  7. Italy: AGICOM Italy video on postal measures when signing postal items
  8. Norway: Posten Norge Plexiglass installed at postal counters
  9. Spain: Correos Simple delivery measures infographic
  10. Switzerland: How Swisspost is protecting their employees and customers in their branches
  11. Turkey: Ministry of Health 14 rules poster

Self isolation 

  1. Greece:  "Stay home. ELTA takes care of you" video 
  2. Greece: "This Easter … ELTA takes care of you!!!" video
  3. Portugal: CTT Portugal Post "Stay at Home" video 
  4. UK: Royal Mail "One Year On - Delivering through a pandemic" video  (23/03/2021)
  5. UK: Royal Mail "Delivering for the Country" video


Last updated 13 October 2021

David Pilkington
Royal Mail International
T: +44 2074414356
F: +44 207 239 2427
Jana Vlachová
T: +32 2 761 9655
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