January 1, 2026, marks the beginning of a new era of e-deliveries and the imminent end of delivery notices. Digital letters will become the basis for communication between government agencies, businesses, and citizens. Public administration is required to deliver letters primarily through the e-Doręczenia system, which will be operated by Poczta Polska (Polish Post). Of course, for people who cannot or do not yet want to set up a mailbox in the system, Posta Polska will print the letters and deliver them with the help of mail delivery personnel.
There are already almost 2.3 million mailboxes in the e-Doręczenia system, through which almost 46 million items (including hybrid items) have been sent, including over 15 million fully digital letters. Now, the development of e-Doręczenia will accelerate even further, as the new stage of implementation means the end of paper delivery notices.
New stage of development from January
Most authorities will be required to deliver letters primarily via e-Doręczenia . The system will also include companies and persons in professions of public trust. Ultimately, it is expected to serve up to 20 million users. This will happen when private individuals appreciate the speed, security, time and money savings, and other benefits of e-Doręczenia . This is our goal for the coming years, says Paweł Raczyński, Director of the Digital Transformation Department at Poczta Polska.
It’s easy to switch to digital delivery
e-Doręczenia is becoming the primary channel of communication for the administration, so citizens who want to submit an electronic application or letter to the authorities should have an e-Doręczenia address. That’s why it’s worth setting one up today. It’s simple:
- go to www.edoreczenia.gov.pl;
- log in via your trusted profile or the mObywatel app;
- fill out the form and provide your email address;
- confirm your email address by clicking on the activation link in the email.
Digital benefits for citizens
Digital letters arrive instantly, and in the case of correspondence with government agencies, they are completely free. What’s more, they come with confirmation of sending and receipt—and no delivery notice, because notifications are sent by email.
Poczta Polska also encourages the use of the e-Polecony service https://edoreczenia.poczta-polska.pl/e-uslugi/e-polecony/ .
It is the same digital delivery as e-Doręczenia, but between non-public entities, e.g., a company and a private individual. e-Polecony https://edoreczenia.poczta-polska.pl/e-uslugi/e-polecony/ can be sent and received anywhere and anytime, and at https://epoczta-polska.pl/
you can buy an e-Polecony package for as little as two zlotys per item. You can also purchase e-services provided by KIR (the Polish National Clearing House), and, importantly for entrepreneurs, a qualified digital signature, digital seal, and SSL certificate.
The hybrid service is still operating
Of course, digital registered mail is only delivered to those who have an ADE address (Adres Doręczeń Elektronicznych). For individuals who cannot or do not yet want to set up a mailbox in the system, Poczta Polska provides a so-called hybrid service. Digitally sent mail is machine-printed in centers that ensure the confidentiality of correspondence and delivered by postmen.
Poczta Polska ready to expand the system
Poczta Polska worked on preparing the e-Doręczenia system for expansion together with ministries and the Polish Central IT Center. The result? Full readiness. “We conducted numerous tests and worked on the software. In addition, we simplified integration with the system, which has become easier.” Of course, difficult situations can always arise, but we are ready to work with our partners to resolve them effectively,” explains Kinga Dobrzyń, Director of the Analysis and Process Digitization Office at Poczta Polska.
Source: Poczta Polska