When retailers and other customers send items via Royal Mail Tracked*, prior to delivery the recipient will receive a notification including an estimated delivery window and the Inflight delivery options.
If the receiving customer knows that they may not be at home at that time, the new Inflight delivery options will enable them to request their item is delivered to a safe place or a preferred neighbour instead. The initiative is designed to offer greater convenience for recipients while increasing the number of first-time deliveries.
Following delivery, Royal Mail will also notify the customer when and where the parcel has been left in line with their selected Inflight delivery option. If left in a safe place, Royal Mail will provide a photograph of the parcel in the requested location. This follows a successful pilot of the service in the South East of England.
Later this year, Royal Mail will be adding further Inflight delivery options and expanding the range of parcel services it will be available on. Options in the pipeline include arranging for the parcel to be delivered for collection at the customer’s convenience at a Royal Mail Customer Service Point, a local Post Office® branch or arranging for the parcels to be delivered on a different day.
Nick Landon, Chief Commercial Officer at Royal Mail, said: “At Royal Mail we are proud to help our UK customers stay connected during these challenging times. Inflight delivery options have been the number one ask from our sending customers in e-commerce. Giving customers the option to specify where their parcels are delivered – in the event they are not at home to receive them - is just one of the ways we are helping to bring greater convenience to the lives of our customers.”
During lockdown, the delivery of parcels and letters has been a key way of keeping the country together and helping many people who may not have the option to leave their homes.
Since the start of the crisis, Royal Mail’s number one priority has been keeping its people and its customers safe. Royal Mail was one of the first delivery companies to introduce contact free delivery.
Royal Mail changed its standard ways of working to ensure that colleagues stay two metres apart. We changed our rules so that only one person is in a Royal Mail delivery vehicle at any one time.
Source: Royal Mail Group