Through this upgraded simple and easy-to-use service, if a customer wishes to track an item that is on its way to them, they could enter the tracking number given to them by the sender on IOMPO's website (www.iompost.com/trackandtrace). If the item has arrived on Island, this will show up on the tracking system to the point of delivery. If the customer is not at home and the item cannot be delivered, the website will show that a 'Sorry you were out' card has been left. Through a further track, using the number on the card, will confirm when and where the item can be collected.
Another new feature is the 'What can I expect' tab on the Track & Trace page, which allows customers to find out what tracking events they could expect from various delivery companies.
IOMPO General Manager for Mails, Geoff Rickard said, "We are continuously trying to improve our products and services, and especially the ways we provide Island customers with information about both. In this instance, we hope that by giving customers improved visibility of items they are expecting, we are able to save them precious time because they will know in advance when their item is ready for collection."
For those customers who are not able to pick up their item from the Post Office, they can arrange a redelivery of the item, by completing an online form. The item will then be redelivered after two working days.
Alternatively, customers can avoid having to redeliver or pick up their items from the Post Office altogether, by nominating an alternative delivery location for their items, if they are not at home to receive them. To sign up for this service, customers need to complete a Safe Place form, available online or from the Post Office, and submit it to their nearest Post Office branch.
Source: Isle of Man Post Office
- IOMPO Track and Trace