Royal Mail Group’s express parcels business, Parcelforce Worldwide, has made it even easier for customers to access tracking information on its website (www.parcelforce.com Opens in new window).

It used feedback gathered from customer research to redesign its tracking results page and simplify the display of information for customers tracking items through its network.

The new features include:

1. an easy-to-understand visual display status bar showing where a parcel is in its journey
2. new user-friendly enhanced summary messages explaining the last tracked location of the parcel and next steps
3. a new proof-of-delivery signature that will automatically be displayed on the same screen when available
4. easy-to-understand, on-screen messaging

In addition, Parcelforce Worldwide has recently introduced PayPal as a payment option on its website www.parcelforce.com Opens in new window expanding its range of payment options for customers. Customers will be able to book their parcel online and choose to pay by debit/credit card or PayPal.

Parcelforce Worldwide provides parcel services to the business-to-business, business-to-consumer and consumer-to-consumer market segments. Gary Simpson, Managing Director of Parcelforce Worldwide, said: “A full end-to-end tracking service is central to our offering as a business, which is why we’re happy to announce the improvements to the tracking information a customer sees when they visit our website. Parcelforce Worldwide is a very responsive business and we are committed to developing services to meet the changing demands of businesses, online retailers and other customers.”

Source: Royal Mail Group