Financial highlights Q4 2014

1. Revenue increased by 4% to €1,214 million (Q4 2013: €1,167 million)
2. Underlying cash operating income increased by 45% to €122 million (Q4 2013: €84 million)
3. Net cash from operating and investing activities of €172 million (Q4 2013: €96 million, adjusted for proceeds partial sale of TNT Express and impact of bond buy back)

Good progress in full year 2014

1. Underlying cash operating income increased to €293 million
2. Cost savings and price increases more than offset volume decline in Mail in the Netherlands
3. Delivery quality increased to 96.7% from 95.8%
4. Continued growth in Parcels with results in line with expectations
5. New pension agreement resulted in reduced cash contributions
6. Improving net cash from operating and investing activities to €124 million
7. Net debt reduced to €683 million

Outlook 2015*

1. Expected full year underlying cash operating income between €280 million and €320 million
   *Outlook for 2015 excludes the contribution of our UK operations as we assume a successful closure of the joint venture agreement with LDC.

CEO statement:

Herna Verhagen, CEO of PostNL: “Our performance over 2014 underscores the ability of our organisation to adapt to the changing environment. Our underlying cash operating income significantly improved compared to last year. This contributed to the increase of our net cash from operating and investing activities and the improvement of our net debt position. These results form a firm base to deliver on our 2015 targets.

The ongoing improvement of our mail operations resulted in €127 million of cost savings. This, together with the impact of price increases, more than compensated for the 10.7% decline in addressed mail volume in the Netherlands in 2014. At the same time, our delivery quality and customer satisfaction improved, as did our employee engagement.

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Source: PostNL