Continuation of trends impacting the group’s business model :

• The decrease in the volumes of mail accelerated since the beginning of the health crisis (-10.5% on average per year over the period 2019-2021 and -2.4% in 2021, their structural decline having been mitigated in 2021 by a favourable base effect),
• Supported by robust logistics, the volumes of parcel and express continued to grow in 2021 (2.8 billion parcels delivered⁴ or +.7%), after a record year in 2020, in a context of very dynamic growth in global e-commerce,
• La Banque Postale, whose strategic equity alliance with CNP Assurances made further progress, saw a dynamic of recovery in its business in a context of still penalising low interest rates;

The major strategic progress :

• Acceleration of diversification and growth drivers,
• Creation of the Retail Customers and Digital Services business unit⁵, integrating the power of digital technology with La Poste’s physical distribution network,
• Since 1 July, GeoPost ensures the operational management of Asendia, facilitating synergies within international logistics activities,
• Allocation of a first allowance of €520 million by the State as compensation for the Universal Postal Service for 2021⁶,
• Adoption in June 2021 of the status of “entreprise à mission”, with commitments to have a positive impact on society: contributing to the development and cohesion of the regions, promoting social inclusion, promoting ethical, inclusive and frugal digital technologies, working to accelerate the environmental transition for all,
• Signature of a new national employee agreement “La Poste committed with postal workers”, marking a proactive social policy;

Recognition of the group’s societal commitment by extrafinancial rating agencies :

• Maintained at World leader level all sectors combined by Vigeo Eiris, award of the Platinium medal by EcoVadis, and registration on the CDP “List A”;
• La Banque Postale is the first European bank and one of the first financial institutions in the world to have a decarbonisation trajectory validated by the “Science Based Targets initiative” (SBTi)⁷,
• Évolution favorable de la notation financière du groupe : portée en novembre 2021 à A+, perspective "stable", par Standard & Poor's, et maintenue en décembre à A+, avec une perspective rehaussée à "stable", par Fitch Ratings.

Source: Le Groupe La Poste