98.5 per cent of this mail was delivered within three working days, against a target of 98.5 per cent, according to independent research2. 98 per cent of Second Class mail was delivered within three working days in the third quarter of the year.

Over the 2018-19 financial year leading up to 2 December 2018, 91.3 per cent of First Class mail was delivered the next working day, against a target of 93.0 per cent. 90.1 per cent of First Class mail was delivered the next working day in the third quarter of the year.

Royal Mail is the only UK mail delivery company required to publish Quality of Service performance against delivery targets every quarter and has one of the highest Quality of Service specifications of any major European country.

Shane O'Riordain, Director of Regulation and Corporate Affairs, Royal Mail said:  “We take our Quality of Service requirements very seriously. We are disappointed with our performance and continue to work hard on this key issue. These targets are some of the most challenging in Europe and our postmen and women work six days a week, in all weather, to deliver letters and parcels to homes and businesses across the UK. We are introducing innovation across our product range too.”

The latest quarterly report for 2018-19 covers the period from 24 September 2018 to 2 December 2018 and was published today on Royal Mail’s website at:

https://www.royalmailgroup.com/en/about-us/regulation/quality-of-service/

Source: Royal Mail Group