• 98.6 per cent was delivered within three working days for the third quarter of the year.
• Royal Mail delivered 92.5 per cent of First Class mail the next working day, against a target of 93.0 per cent, over the nine months leading up to 3 December 2017. 91.5 per cent of First Class mail was delivered the next working day in the third quarter of the year.
• The results are published today in the latest Royal Mail Quality of Service report. The results will contribute towards the regulated Quality of Service targets, which are measured over a 12 month period1.

Royal Mail’s latest Quality of Service report reveals that Second Class mail has exceeded its regulatory Quality of Service target for the first three quarters of the financial year 2017-182.  98.7 per cent of this mail was delivered within three working days, against a target of 98.5 per cent, according to independent research3. 98.6 per cent of Second Class mail was delivered within three working days in the third quarter of the year.

Over the nine months to 3 December 2017, 92.5 per centof First Class mail was delivered the next working day, against a target of 93.0 per cent. 91.5 per cent of First Class mail was delivered the next working day in the third quarter of the year.

Royal Mail is the only UK mail delivery company required to publish Quality of Service performance against delivery targets every quarter and has one of the highest Quality of Service specifications of any major European country.

The latest quarterly report for 2017-18 covers the period from 25 September 2017 to 3 December 2017 and was published today on Royal Mail’s website at:

http://www.royalmailgroup.com/customers/quality-service/quality-service-reports

Sue Whalley, Chief Operations Officer, Royal Mail said: “We take our Quality of Service requirements extremely seriously. Our postmen and women work six days a week, in all weather, to deliver to these challenging targets, which are among the most demanding anywhere in Europe. Our customers are always uppermost in our minds. We continue to focus on improving and maintaining high standards of service.”

Source: Royal Mail