• It also passed its Second Class mail target of 98.5 per cent, delivering 98.7 per cent within three working days
• The results are published today in the latest Royal Mail Quality of Service report. It reports progress towards the regulated quality of service targets, which are measured over the full 12 month period
• The UK has one of the highest Quality of Service specifications of any major European country

Royal Mail’s Quality of Service report for the first quarter of the financial year 2017-20181 reveals it has exceeded its regulatory First Class mail target of 93 per cent, delivering 93.3 per cent of this mail by the next working day.

It also passed its Second Class mail target of 98.5 per cent, delivering 98.7 per cent of this mail within three working days.

Royal Mail is the only UK mail delivery company required to publish Quality of Service performance against delivery targets every quarter and has the highest Quality of Service specification of any major European country2.

Sue Whalley, Chief Operations Officer, Royal Mail said: “Royal Mail operates under some of the most demanding Quality of Service standards in the whole of Europe, so it is only right to pay tribute to the hardworking postmen and women who make this happen six days a week at more than 30 million addresses across the UK. We remain the only UK delivery company to publish our Quality of Service performance and we are proud to do so.

“We continue to focus on improving and maintaining these high standards of service for our customers.”

Royal Mail’s Quality of Service is measured by TNS Global, an independent market research company3. The latest independent report on performance for the first quarter of the year was published today on Royal Mail’s website at:

http://www.royalmailgroup.com/customers/quality-service/quality-service-reports

Source: Royal Mail