1. It also exceeded its Second Class mail target of 98.5 per cent, delivering 98.9 per cent within three working days
2. The results are published today in the latest Royal Mail Quality of Service report. It reports progress towards the regulated quality of service targets, which are measured over the full 12 month period
3. The UK has one of the highest Quality of Service specifications of any major European country

Royal Mail’s Quality of Service report for the first three quarters of the financial year 2016-2017 reveals it has met its regulatory First Class mail target, with 93.0 per cent of this mail delivered the next working day1.

It also exceeded its Second Class mail target of 98.5 per cent, delivering 98.9 per cent of this mail within three working days.

Royal Mail is the only UK mail delivery company required to publish Quality of Service performance against delivery targets every quarter and has the highest Quality of Service specification of any major European country2.

Sue Whalley, Chief Operations Officer, Royal Mail said: “Royal Mail continues to provide a high Quality of Service to our customers. Our postmen and women work extremely hard day-in, day-out to deliver to some of the most demanding Quality of Service standards in Europe.

“We take our Quality of Service requirements very seriously and are focused on continuously improving on the service we offer.”

Royal Mail’s Quality of Service is measured by TNS Global, an independent market research company3. The latest independent report on performance for the third quarter of the year was published today on Royal Mail’s website at:

http://www.royalmailgroup.com/customers/quality-service/quality-service-reports

Source: Royal Mail Group