Performance & Operations Working Group

The mission of the Performance & Operations Working Group is to:

  1. Improve the European postal operations network.
  2. Be an informative platform to increase quality of service know-how and share operational knowledge among all European postal operators
  3. Develop awareness concerning necessary quality of service and improve European quality of service standards
  4. Improve quality management and measurement activities, and support project set-up and management for quality-of-service initiatives.
  5. Be a platform to discuss operational topics, learn new operational technologies, available IT tools, methodologies and practices through workshops and on-site meetings.
  6. Support members to develop their own operational processes to meet requirements of growing e-commerce in registered, small packets and parcels business.

The group works in a very close cooperation with PostEurop’s Operations Manager to ensure the improvement of the interoperability of the European and Global Postal Network and back-to-back with Operational Data Working Group

The “principle” of our work is that the working group  plays an active role together with its Members (partners!) in order to achieve a higher end-to-end Quality of Service within Europe

Next Event:

  • 10-11 April 2024, Rome, Italy

Latest Event:

  1. 6-7 December 2023 - IPS 15th workshop - Bern, Switzerland
  2. 22-23 November 2023, Sarajevo, Bosnia Herzegovina
  3. 18-19 April 2023 - Belgrade, Serbia
  4. 15 Feb Postal Delivered Duties Paid (PDDP) virtual workshop for PostEurop Members
  5. 1 Feb UPU-IPC interoperability model, Follow up workshop for PostEurop Members
  6. 06-07 December 2022 - IPS Workshop - hybrid meeting, Bern
  7. 23-24 November 2022, Istanbul, Türkiye 
  8. 26 - 27 April 2022 Performance and Operations WG & Operational Data WG joint meeting, hybrid meeting, Malta
  9. 17 February 2022 - Transport & EMS Workshop

Latest Activities & Achievements

Since 2005 till April 2023 carried out:

  • 45 Process Reviews
  • 26 Process Assessments
  • 48 Workshops

2 Working Group meetings per year Benefits of Participation

Workshops/Working Group meetings sharing Best Practices, enabling target countries to establish technical measurement structures and operational processes to support improvements in quality of service:

  1. Quality of service performance must have highest possible priority also moving forward. E-commerce has become an increasing part of our business and quality and reliability will be key performance factors. "What you promise to your customer, you will have to deliver.
  2. End-to-end performance will be a crucial quality element, and hence the continued cooperation between UPU and IPC on combining measurements and results will be crucial.
  3. Increased and targeted support to members when needed and asked by them, could be a priority, but only if these members safeguard top management support and are willing to allocate necessary resources.

Continue close cooperation with Operational Data Working Group, in particular on parcels and on e-Commerce, combined meetings and Process Reviews (e-PR)

The presentations shared during our meetings, are available to all PostEurop Members, on our extranet.

Last updated on 15 January 2024

Drazen Ladis
Hrvatska pošta d.d.
T: +385 1 4676 229
F: +385 1 4981 315
Tadas Drunga
Omniva (Eesti Post)
Anna Lanfranco
Poste Italiane S.p.A.
T: +39 06 5958 5137
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