• It also exceeded its Second Class mail target of 98.5 per cent, delivering 98.9 per cent within three working days.
• The results are published today in the latest Royal Mail Quality of Service report. It reports progress towards the annual regulated quality of service targets.
• The UK has one of the highest Quality of Service specifications of any major European country.

Royal Mail’s Quality of Service report for financial year 2016-2017 reveals it has exceeded its regulatory First Class mail target, with 93.1 per cent of this mail delivered the next working day1.

It also exceeded its Second Class mail target of 98.5 per cent, delivering 98.9 per cent of this mail within three working days.

During the fourth quarter of the year, Royal Mail also delivered 93.1 per cent of First Class mail on time and 98.8 per cent of Second Class mail on time.

For 2016-17, at an individual postcode level, 110 of 118 postcode areas met or exceeded their targets over the year. Allowing for the margin of error in sampling, 117 of 118 postcode areas were within the target range.

Royal Mail is the only UK mail delivery company required to publish Quality of Service performance against delivery targets every quarter. It has one of the highest Quality of Service specifications of any major European country3.

Sue Whalley, Chief Operations Officer, Royal Mail said: “We are very proud of the service we offer our customers. Our postmen and women deliver to some of the most challenging performance targets in Europe.

“I would like to thank all our people for their great efforts throughout the year. We are committed to maintaining and improving these high standards of service for all our customers.”

Royal Mail’s Quality of Service is measured by TNS Global, an independent market research company4. The latest independent report on performance was published today on Royal Mail’s website at:

http://www.royalmailgroup.com/customers/quality-service/quality-service-reports

Source: Royal Mail Group