Parcelforce Worldwide today launched its new Parcelforce Select’ service range to support the growth of online retailing by responding to the needs of e-retailers and their customers. Parcelforce Select provides an improved range of interactive services to enable online retailers provide their customers with greater control over the delivery of their parcels if they know they will not be at home to receive them.

As part of the Parcelforce Select service, online retailers and other businesses will be able to help their customers to better manage their parcels after placing an order, enabling their customers to even change their mind on the day of delivery. Customers will be able to select exactly where they want their parcel to go, if they know they will be out when delivery is attempted. This could be a specific neighbour, convenient Post Office branch or a safe place on their property. Customers can also continue to choose an alternative day of delivery if that is more convenient for them.

A wider range of delivery notifications

Parcelforce Worldwide already provides one of the widest choices of delivery options for customers including Sundays. It is also expanding the number of notifications parcels recipients receive about the progress of their parcel, including a one hour delivery time window.

In addition to its existing notifications, the express parcel’s business will also be able to notify customers of:

1.  Attempted delivery -when customers are not at home and no further instruction exists   
2. Neighbour delivery – advising which neighbour has accepted the parcel    
3. Post Office handover – advising customers of the Post Office where the parcel has been left

And for customers returning items:    

1. Day of booking notification: confirming the date of collection 
2.  Day of collection notification: a reminder to have the parcel ready -     
3. Collection confirmation, or confirmation if we have been unable to collect - including reasons why

Parcelforce Select will be available to account customers, enabling them to offer their customers a wide range of delivery options to meet their needs. Parcelforce Worldwide services range from next day delivery by 9am, 10am and mid-day as well as an afternoon option and a 48 hour service.

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Source: Royal Mail