Royal Mail is ahead of its First Class and Second Class mail quality targets in the first half of the 2014/15 financial year, according to independent research2.
For First Class mail, Royal Mail delivered 93.3 per cent the next working day, against a target of 93.0 per cent, over the six months to 28 September 2014. The Second Class mail target was also exceeded, with 98.9 per cent of mail delivered within three working days, against a target of 98.5 per cent.
Royal Mail’s Quality of Service is measured by TNS Global, an independent research company.
Royal Mail also surpassed its targets in the second quarter, delivering 93.3 per cent of First Class mail on time and 98.9 per cent of Second Class mail on time. 110 of 118 individual postcode areas met or exceeded their Quality of Service targets over the six months to 28 September 2014.
Notes to Editors
1. The latest quarterly report for 2014-15 covers the period from 30 June to 28 September 2014 inclusive for all services.
2. Royal Mail’s Quality of Service is measured independently by TNS, a company with a long track record in this field. The methodology used and the results obtained are verified independently of Royal Mail and TNS. Royal Mail knows of no other measurement of its quality of service that gives results with the geographical coverage and degree of reliability and accuracy in the figures obtained by TNS. Over the second quarter of 2014-15, TNS measured quality of service by sending over 178,000 sample letters and parcels to 7,200 addresses.
Source: Royal Mail
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