This programme is part of Royal Mail’s IT transformation programme, a key objective of which is to support the delivery of our parcels strategy. Delivery companies are increasingly technology companies, as they seek to provide better tracking and delivery solutions.
The investment means Royal Mail will begin rolling out around 76,000 next generation hand-held devices to postmen and women in 2015. The roll-out is expected to be completed in the 2016/17 financial year.
The investment will have the following expected benefits:
- More flexible delivery for customers not at home when we attempt to deliver a parcel, e.g, by enabling them to tell us a safe location to leave the item if they are not at home
- Improved management information and enhanced tracking for parcels customers by adding information rich barcodes to shipping labels
Earlier this year, Royal Mail launched a new parcels shipping and tracking platform to enable e-retailers to improve integration between their IT systems and Royal Mail
Royal Mail today announced an investment of around £130 million over five years in hand-held technology to provide more flexible delivery for customers and better tracking capability.
Source: Royal Mail
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