• Royal Mail delivered 92.9 per cent of First Class mail the next working day, against a target of 93.0 per cent, over the six months leading up to 24 September 2017. 92.4 per cent of First Class mail was delivered the next working day in the second quarter of the year.
• The results are published today in the latest Royal Mail Quality of Service report. It reports progress towards the regulated quality of service targets, which are measured over the full 12 month period.

Royal Mail’s latest Quality of Service report reveals that Second Class mail has beaten its quality target in the first half of the 2017/18 financial year1. 98.8 per cent of this mail was delivered within three working days, against a target of 98.5 per cent, according to independent research2. 98.8 per cent of Second Class mail was delivered within three working days, for the second quarter of the year.

First Class mail is narrowly behind its regulatory target over the six months leading up to 24 September 2017. 92.9 per cent of mail arrived the next working day, against a target of 93.0 per cent. 92.4 per cent of First Class mail was delivered the next working day in the second quarter of the year.

Royal Mail is the only UK mail delivery company required to publish Quality of Service performance against delivery targets every quarter and has the highest Quality of Service specifications of any major European country3.

The latest quarterly report for 2017-18 covers the period from 26 June 2017 to 24 September 2017 and was published today on Royal Mail’s website at;

http://www.royalmailgroup.com/customers/quality-service/quality-service-reports 

Sue Whalley, Chief Operations Officer, Royal Mail said: “Our postmen and women work exceptionally hard to endeavour to deliver to these challenging targets, which are among the most demanding anywhere in Europe.  We take our Quality of Service requirements extremely seriously.

We are not complacent. We are more focused than ever on continuously improving and maintaining high standards of service.”

Source: Royal Mail Group